Return & Refund Policy

Last updated: 3 Dec 2025

Thank you for shopping with us. All items are made to order through our print partner, so please review the policy below before purchasing.

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Returns & Exchanges

Because every item is created on demand, we do not accept returns or exchanges for the following:

• Incorrect size ordered

• Change of mind / buyer’s remorse

• Choosing the wrong colour or design

• Fit, feel, or material preference

Please check the size chart carefully before placing your order.

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Damaged or Defective Items

If your item arrives damaged, misprinted, or otherwise defective, we will replace it at no cost.

To request a replacement, please contact us within 7 days of delivery and include:

• Your order number

• A clear photo of the issue

• A short description of the problem

Once approved, a replacement will be shipped to you for free.

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Wrong or Incomplete Address

If an order is returned due to an incorrect or incomplete address provided at checkout, you will be responsible for the cost of reshipping the order.

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Lost Packages

If a package is lost in transit (never delivered), we will issue a replacement.

If a package is marked as Delivered by the carrier but you cannot locate it, we cannot provide a free replacement. Please check with neighbours, family members, or your local postal service.

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Order Cancellations

Once an order is placed, it cannot be changed or cancelled.
All products are made to order and enter production immediately.

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Contact Us

For any questions or issues with your order, contact us at:
store@louisayy.com